Frequently Asked Questions
Discover everything you need to know about your Alexandre Birman experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We accept returns for full-priced items within 14 days of delivery, provided the products are in their original condition, unworn, and with all protective films and packaging intact.
Do you offer international shipping?
Yes, Alexandre Birman ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I care for my suede and exotic leather shoes?
To maintain the quality of your shoes, we recommend avoiding contact with water and direct heat. Use a soft, dry cloth for cleaning and store them in the provided dust bags when not in use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I exchange an item for a different size?
Yes, we offer complimentary exchanges for a different size of the same style, subject to stock availability. Please contact our customer service team to initiate the process.